Refund and Cancellation Policy

1. Pro and Career subscriptions

• Automatic renewal: if you pay by card and choose "Save card", your subscription renews automatically at the end of each term (a month, 6 months or a year), for the same term and price, and the saved card is charged.
• Cancelling renewal: you can cancel renewal at any time from the "Plan & billing" page (/student-dashboard/billing). Nothing more is charged, your subscription stays active until the end of the period you paid for, and you can undo the cancellation before it ends.
• Cancelling renewal does not refund the current period: we do not refund the days left in a paid period after you cancel renewal.
• Refund of a paid period: you can ask for a refund of your first subscription payment or of any renewal charge within 7 days of the charge. [TO CONFIRM: the window, and whether use during the period must stay under a limit]
• A full refund of a period ends access at once: when the full amount of a subscription period is refunded, your access to the plan's features ends immediately and the credits granted with that period are taken back.
• Failed renewal: if a renewal charge fails we retry 1, 3 and 5 days after the due date, and you can pay with another card. After four failed attempts the subscription is cancelled, nothing more is charged, and access ends at the latest 5 days after the due date.
• Upgrading from Pro to Career: the Career term starts at once and the Pro term ends with no refund or credit for the days left. [TO CONFIRM]
• A subscription paid in instalments or through buy-now-pay-later (with the 6-month or annual term) does not renew automatically. A refund goes back to the instalment provider and that provider's terms apply. [TO CONFIRM]

2. Trials and gifts

• A trial is free, needs no card and ends automatically with no charge; there is nothing to refund.
• Gift codes cannot be exchanged for cash. If a code has not been redeemed, the buyer can ask for a refund within 7 days of purchase. [TO CONFIRM]

3. Courses and programs

• Courses bought on their own: ask for a refund within 7 days of purchase; it is accepted only if you have completed less than 20% of the course.
• Programs: ask for a refund within 7 days of purchase and before the cohort starts. [TO CONFIRM: the rules after the cohort starts, and for instalment payments]
• When a course or program is refunded, access to what it granted ends, unless you have another reason to keep it (for example you bought it separately, or an active subscription includes it).

4. Event seats

• If we cancel an event, or move it and the new date does not suit you, we refund the seat in full.
• If the event fills up before your payment completes, or you are charged twice for a seat, we refund the amount in full and tell you.
• Cancelling your seat on the event page frees it for others but does not refund you automatically. You can ask for a refund if you cancel at least 48 hours before the event. [TO CONFIRM: the period]

5. Store orders (physical products)

• You can cancel an order before it ships. After shipping, the return rules apply.
• Returns or exchanges within 14 days of receiving the product, if it is unused and in its original packaging.
• Return shipping is paid by the customer unless the product is defective or not what was ordered.

6. Amounts charged by mistake

If you are charged without getting what you paid for — a duplicate charge, a renewal that arrives after you moved to another plan, or a seat that is no longer available — we refund the full amount and notify you in the platform.

7. How to ask for a refund, and how it is paid

• Ask for a refund or cancellation through in-platform support (/student-dashboard/support) or at support@crashcode.co, with the order number or the date of the charge.
• Refunds are paid in Egyptian pounds to the original payment method through Paymob, within 7–10 working days of approval. Your bank may take longer to show it.
• Nothing in this policy affects your rights under the Egyptian Consumer Protection Law.